Help Center

Welcome to the XOXOFUN Help Center! Find answers to our most frequently asked questions below. If you can't find what you're looking for, don't hesitate to reach out to us at xoxof5442@gmail.com.

Orders

How do I place an order?

Simply browse our collections, add your favourite items to your cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.

Can I change or cancel my order?

We process orders quickly, so please contact us at xoxof5442@gmail.com as soon as possible if you need to make changes. We'll do our best to help, but we cannot guarantee changes once an order has been dispatched.

How do I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number. Use this to track your delivery online.

Shipping

How long does delivery take?

Delivery typically takes 7–14 business days for the US, UK and Europe. Please see our Delivery Information page for full details.

Do you ship internationally?

Yes! We ship worldwide. Shipping times and costs vary by destination and are calculated at checkout.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. Please visit our Returns Policy page for full details.

How long does a refund take?

Once we receive and approve your return, refunds are processed within 5–10 business days to your original payment method.

Products

How do I find my size?

Please refer to our Size Guide for detailed measurements. If you're still unsure, contact us and we'll be happy to advise.

Are your product photos accurate?

We do our best to display colours as accurately as possible, but please note that colours may vary slightly depending on your screen settings.

Still Need Help?

Our team is always happy to assist. Email us at xoxof5442@gmail.com and we'll get back to you within 1–2 business days.